Igor Romero

Solution Principal, Medallia

Igor is a Solution Principal at Medallia, the global leader in Customer and Employee Experience Management. With 17 years of experience across business consulting and customer experience, Igor specializes in Digital Transformation, Organizational Strategy and CX Governance. Among other things, Igor served as the Global Head of Customer Experience at Telefonica covering more than 300 million customers. His background is in Telecommunication Engineering and holds an MBA from IESE Business school.